Last Updated: 08-14-2025
The Canadian Naturological Association / Association Canadienne de Naturologie (CNA-ACN) (“we,” “us,” or “our”) is committed to protecting the privacy of members, applicants, website visitors, and the public. This policy explains how we collect, use, disclose, and protect personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.
1. Scope
This policy applies to:
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Membership applicants and current members
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Individuals submitting complaints or inquiries
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Website visitors and event participants
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Vendors, service providers, and partners interacting with CNA-ACN
It covers personal information in any format — electronic, paper, or verbal.
2. Information We Collect
We may collect the following types of personal information:
From members and applicants
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Name, address, email, phone number
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Professional credentials, certifications, and training history
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Payment and billing information
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Practice details (modalities, clinic address, business name)
From website visitors
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IP address, browser type, device type, referring URL, and pages visited (via analytics and cookies)
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Form submissions (e.g., contact forms, newsletter sign-ups)
From complaint submissions
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Name, contact details, incident description, supporting documents
3. How We Use Personal Information
We use your information to:
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Process membership applications, renewals, and credential verifications
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Communicate membership benefits, updates, and events
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Maintain an accurate and secure member directory (where applicable)
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Respond to complaints in accordance with our Ethics, Standards & Professionalism policy
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Process payments and issue receipts
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Improve website functionality, services, and resources
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Comply with legal and regulatory obligations
4. Consent
We collect, use, or disclose your personal information only with your consent or as permitted by law. Consent may be:
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Express (e.g., signing a form, checking a box online)
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Implied (e.g., providing a business card or completing a membership form for a specific purpose)
You may withdraw consent at any time, subject to legal or contractual restrictions.
Quebec (Law 25) Notice. For Quebec residents, we obtain express consent for the use of non-essential cookies and similar tracking technologies. If we conduct any profiling or automated decision-making that produces legal or similarly significant effects, we will inform you of (i) the personal information used, (ii) your rights to submit observations and to have the decision reviewed, and (iii) the main factors and parameters that led to the decision. Where personal information is communicated outside Quebec, we ensure such transfers are subject to appropriate protections. For high-risk projects, we conduct privacy impact assessments. To exercise your rights, contact our Privacy Officer listed below.
5. Disclosure of Information
We may share personal information with:
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Service providers (e.g., payment processors, IT support, cloud storage providers) under confidentiality agreements
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Regulatory or legal authorities where required by law or authorized by you
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Insurance providers where a member has requested coverage verification
We do not sell or rent personal information.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes identified or as required by law. Retention periods may vary for:
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Membership records
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Complaint files
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Financial transactions
When no longer needed, records are securely destroyed, erased, or anonymized.
7. Safeguards
We protect personal information using:
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Secure servers and encrypted transmission where applicable
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Access controls and staff confidentiality agreements
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Physical safeguards for paper files (locked cabinets, restricted access)
While we take reasonable steps to protect information, no method of storage or transmission is 100% secure.
8. Cookies and Tracking
Our website uses cookies and similar technologies to:
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Improve site performance
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Analyze visitor behavior (via tools like Google Analytics)
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Remember preferences
You may disable cookies in your browser settings, but some features may not function as intended.
See our Cookie Policy for more details.
9. Access and Correction
You have the right to:
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Request access to the personal information we hold about you
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Request corrections if your information is inaccurate or incomplete
Requests must be made in writing to our Privacy Officer (see Section 12).
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
11. Changes to This Policy
We may update this policy to reflect changes in law, practices, or services. The “Last Updated” date will indicate the most recent revision.
12. Contact Us
Privacy Officer
Canadian Naturological Association / Association Canadienne de Naturologie
209 Collishaw St, Unit C
Moncton, NB, E1C 9P9, Canada
Email: admin@naturological.com